Important Update: TeleCare Program Discontinuation 

After careful consideration, Good Samaritan has made the difficult decision to cease operations of the TeleCare Program, effective March 31, 2025. This decision comes as a result of several challenges, including increased competition and rising operational costs, which have made it difficult to continue maintaining the program.

While this was not an easy decision, it will allow us to focus on initiatives that align more closely with our long-term strategic objectives and future growth.

We deeply value the trust you have placed in us throughout our partnership, and we are committed to supporting you during this transition. We sincerely appreciate your understanding and patience as we navigate this change.

Next Steps

If you would like to continue to have 24/7 access for medical emergencies or falls, Lifeline Canada can support you.

With over 50 years’ experience, Lifeline Canada is the leading provider of medical alert services across Canada. Lifeline’s dedicated and caring staff will continue to provide the same professional monitoring service you received in the past – 24 hours a day, 7 days a week – by pushing your HELP BUTTON for immediate assistance.

NEXT STEPS: Signing up with Lifeline

Good Samaritan TeleCare is working very closely with Lifeline Canada towards a seamless transition. Once you sign up, Lifeline Canada will start to provide all administrative, billing and customer service in addition to the 24/7 monitoring. Plus, there will be no change in your monthly fee.

To continue receiving a medical alert service, call 1-888-551-5087 AND QUOTE CODE 1592

and Lifeline will take care of the rest.

When you sign up for Lifeline:

Your Lifeline shipment will include everything you need, including information about their easy payment options such as pre- authorized monthly payments, credit card and online banking.

Lifeline will ship you new equipment to replace your current device.

There is no change to your monthly fee. Lifeline will honour the current rate you are paying.

There are no shipping fees and no minimum term.

Onboarding is over the phone and telephone support available for activating your new Lifeline equipment.